Gift Cards
E-GIFT CARD
Shopping for someone else but not sure what to give them? Give them the gift of choice with a Myra Swim Gift Card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees and no expiry date.
Gift cards can not be refunded once purchased. Items after purchasing can only be returned for store credit. No refunds.
Delivery time is an approximate for order placed before 9am Monday - Friday.
We are Australian based, all times noted below are Australian Eastern Standard Time (AEST).
ALL OUR ORDERS COME WITH COMPLETE DOOR TO DOOR TRACKING & REQUIRE A SIGNATURE UPON DELIVERY, NO EXCEPTIONS.
If you request for the signature to be removed from your shipment, Myra Swim or the couriers are not liable for the shipment being lost or stolen.
WE DO NOT SHIP TO PO BOXES IN NEW ZEALAND
• Please allow 48 business hours for processing orders and to receive tracking number/Confirmation of order shipment. (During non-sale period)
• We are not liable for wrong information given to us when shipping information is asked in check out point. If you do not provide the right shipping address we are not required to refund. Please make sure all your shipping information is correct before finalising order.
• If you choose to remove a signature from your shipment us Myraswim PTY LTD can not take responsibility for any stolen, lost or damaged shipments once deemed delivered by the carrier.
WAREHOUSE PICKUP
Gold Coast based customers can now shop online & collect their orders from our HQ in Currumbin. To use this method of collection please follow the following steps.
• Select 'Warehouse Pickup' as shipping option at the checkout. If you do not select this your order will automatically be processed via Australia Post for shipping we can not reverse this.
• Please wait for your 'order processing complete' email & text before coming to collect your order as during busy periods we might not have processed your order by the time you come to collect.
Bring the following to collect your online order
Bring a digital or printed copy of your order confirmation.
Photo ID - we will refuse any collection without a form of photo ID that matches the details on the order.
Pickup location
2-6 Hawker street, Currumbin 4223 QLD
Warehouse #21
Pickup times
Monday to Friday 8am-4pm
Please ring the door bell & wait for assistance.
TRACK YOUR ORDER
All Myra Swim purchases will come with a tracking number supplied to you in your order dispatch confirmation email.
Please find your location below.
Copy & paste the tracking into the red 'track your order' links provided.
If you require further assistance please contact the mailing service directly with your tracking number or our customer service team - info@myraswim.com
AUSTRALIA
TRACK YOUR ORDER
CALL - 13 76 78
NEW ZEALAND
TRACK YOUR ORDER
CALL - +64 800 800 020
ALL OTHER COUNTRIES
TRACK YOUR ORDER
SALE PERIODS DISPATCH TIMES
• Please allow between 5-10 business days for your order to be processed due to high order volumes.
• Due to high volumes of orders/emails during sale periods- if wrong items are ordered during sale periods we can not take responsibility for changing the order before pick up of shipment.
• If your order is shipped before your customer service email is checked it is the customers responsibility to return the incorrect items purchased.
• Once a sale order is placed we can not add or remove items to or from the current placed order. A new order will have to be placed for additional items & items not wanted will have to be returned.
PLEASE CHECK YOUR CART ITEMS CAREFULLY BEFORE PROCEEDING TO THE CHECK OUT PAGE
Additional information on FAQ pages or contact info@myraswim.com
Myra Swim wants our customers to be completely satisfied with their purchases. However, we understand that online shopping can be tricky, so we're here to help you get your order correct.
It is important to us that you are completely satisfied with your purchase, which is why we offer a refund for full priced items* returned to us within 7 days from the date of delivery and in accordance with our terms and conditions of returns.
If your item isn't full priced (ie you used a discount code or purchased a sale garment) we offer a store credit if the item/s are returned to us within 7 days from the date of delivery and in accordance with our terms and conditions of returns.
All details and terms of our returns policy are highlighted on this page however if you have any enquires, email our customer service team: returns@myraswim.com
1- Try on your garments over underwear
2- Take unwanted garments & check tag/hygiene sticker that all are attached in original condition. Place items back in garment bag.
3- Read our terms & conditions of purchase below to avoid any confusion & processing delays.
4- Fill out your returns form making sure you fill in ALL sections to make it easier/faster for us to process at Myra Swim HQ.
5- Post back to address provided. Regular or Express shipping method is up to the customer along with the shipping company you choose to use. We do suggest you get a return tracking number as we will not take responsibility for lost returns.
Return Address
Myra Swim Returns
PO BOX, 492
Currumbin, 4223, QLD, AUSTRALIA
6- Once the items arrive at Myra Swim HQ you will receive an email confirmation that your items have been refunded or your store credit is ready to use.
A copy of our returns form can be found here.
Please allow up to 3-4 business days for your return to be processed during sale periods.
SALE / DISCOUNTED ORDERS
Items marked 'sale' or discounted with a promotional code are not eligible for a refund. Only Store Credit - No Exceptions
Items purchased during sale periods with an automatic discount are not eligible for a refund. Only Store Credit
If items bought with a discount code are returned, you will be issued a store credit of the amount paid to repurchase the desired item, we do not allow a further discount code to repurchase.
FINAL SALE ITEMS
All skin products, accessories & towels are final sale.
FULL PRICE ORDERS
Full priced items are eligible for refunds. We do not reimburse for return shipping. All refunds are given of the full price value of the item minus the initial shipping cost of the order.
Unworn items must be returned in original packaging- with hygiene liner still attached, Myra Swim tags, and garment bag. We can legally refuse to refund your items if the hygiene stickers & tags have been removed or tampered with.
We suggest you try on your Myra Swim garments over your underwear due to hygiene reasons, once you are happy, off with the tags & straight to the pool!
The customer is responsible to send back the garments to the address provided with the returns form filled out in FULL with order number.
We do not offer straight exchanges. In the case you'd like to re-order the same item just different variant, you will be given a store credit for the price of the garment to repurchase your correct items. You'll do this by placing a new order online.
Returns & store credits are processed within 2 business days after item is received and checked. A confirmation email will be sent when your item is refunded or exchanged and returned.
FAULTS
If you across a fault in your item which you deem to be a manufacturing fault & not a customer care fault. Please contact our customer service team info@myraswim.com with a photo so we can assess the issue & establish a mutual happy outcome.
STORE CREDITS
A store credit will be emailed to you in the form of a gift card, which you can use to repurchase your desired piece! Store Credits have no expiry.
Please be aware that you will receive the store credit for the amount you paid for your piece, minus shipping fees. If you have any issues, please email info@myraswim.com
AFTERPAY RETURNS
If you choose to return an AfterPay order that is full priced, you will received a full refund via Afterpay. If you return an AfterPay order where you purchased sale items or used a discount code on your order you will be issued store credit for the full amount of the unwanted item. Please note, your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments.
RETURN FEES & PENALTIES
• We ‘Myra Swim’ reserve the right to refuse returns & not honour refunds on items that have been worn, stained/soiled, laundered or altered in any way. This includes such marks as bodily fluids, deodorant stains & removed/tampered with liners.
• In the occurrence of garments returned within these conditions we will void your refund/store credit. Returning of garment back to the customer will incur a return shipping cost to be paid by the customer.
• This policy is set in place due to swimwear being classified as ‘underwear’ & due to hygiene reasons once garments are not resalable they have to be destroyed, which is a loss to our company, unhygienic & harmful for the environment.
• If garment bags are not returned there is a $10 fee deducted from your store credit/refund. If you order 2 or more items and it comes in 1 bag and you return 1 you may keep the garment back. Please note this on your returns form.
* Full priced items are classed as swimwear and clothing items from our website that have not been discounted in any way (including first purchase discount). Item must be returned in original condition with all tags and hygiene labels in tact. All skin, accessories and hats are final sale and are not able to be returned unless deemed faulty by Myra Swim.
All details and terms of our returns policy are highlighted on this page however if you have any enquires, email our customer service team: returns@myraswim.com
