SHIPPING
Delivery time is approximate for orders placed before 9 am Monday - Friday.
We are Australian based; all times noted below are Australian Eastern Standard Time (AEST).
ALL OUR ORDERS COME WITH COMPLETE DOOR TO DOOR TRACKING & REQUIRE A SIGNATURE UPON DELIVERY, NO EXCEPTIONS.
If you request that the signature be removed from your shipment, Myra Swim or the couriers are not liable for the shipment being lost or stolen.
WE DO NOT SHIP TO PO BOXES IN NEW ZEALAND
• Please allow 48 business hours to process orders and to receive tracking number/Confirmation of order shipment. (During non-sale period)
• We are not liable for wrong information given to us when shipping information is asked at the checkout point. If you do not provide the correct shipping address, we are not required to refund. Please make sure all your shipping information is correct before finalising an order.
• If you choose to remove a signature from your shipment, PTY LTD can not take responsibility for any stolen, lost or damaged shipments once deemed delivered by the carrier.
Myra Swim does not refund shipping costs if, in the unlikely situation, shipping is delayed
Please note that once an order has been shipped, we are unable to cancel the order.
CUSTOMS IMPORT DUTY & TAXES
MYRA SWIM WILL NOT REFUND OR COVER ANY IMPORT OR DUTIES AND TAXES CHARGED BY CUSTOMS.
PLEASE BE AWARE THAT MYRA SWIM IS NOT LIABLE FOR CUSTOMS CLEARANCE FEES IN YOUR COUNTRY, NOR ARE WE RESPONSIBLE FOR HOLDING TIMES OF PACKAGES BY CUSTOMS.
OUR PRICES ON OUR ONLINE STORE DO NOT INCLUDE RELEVANT OVERSEAS DUTIES AND OTHER CUSTOMS CHARGES YOU MAY INCUR WHEN PURCHASING AND IMPORTING TO YOUR COUNTRY.
THESE COSTS ARE DETERMINED BY YOUR LOCAL CUSTOMS OFFICE AND ARE OUTSIDE OF OUR CONTROL. PLEASE FAMILIARISE YOURSELF WITH YOUR COUNTRY'S CUSTOMS CHARGES AND LEVIES BEFORE PLACING AN ORDER.
MYRASWIM IS NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES. PLEASE KEEP AN EYE ON YOUR SHIPMENT WHEN TRACKING NUMBER IS PROVIDED TO AVOID DELAYS.
• If you choose to reject/refuse delivery due to customs fees, there will be a $40.00 return fee deducted from your refund to cover return shipping due to your refusal.(New Zealand only)
• All items are to be signed for by DHL. If you are not home to receive your package, have no one else to sign for the item and have not organised an alternative way to collect your package, and your item is returned to us, this $40.00 fee will occur.
• If you choose to remove a signature from your shipment, Myraswim PTY LTD can not take responsibility for any stolen, lost or damaged shipments once deemed delivered by the carrier.
• We will not pay for your return shipping. This is the customer's responsibility.
WAREHOUSE PICKUP
Gold Coast based customers can now shop online & collect their orders from our HQ in Currumbin. To use this method of collection, please follow the following steps.
• Select 'Warehouse Pickup' as shipping option at the checkout. If you do not select this, your order will automatically be processed via Australia Post for shipping. We can not reverse this.
• Please wait for your 'order processing complete' email & text before coming to collect your order, as, during busy periods, we might not have processed your order by the time you come to collect.
Bring the following to collect your online order
Bring a digital or printed copy of your order confirmation.
Photo ID - we will refuse any collection without a form of photo ID that matches the details on the order.
Pickup location
2-6 Hawker Street, Currumbin 4223 QLD
Warehouse #21
Pickup times
Monday to Friday 8 am - 4 pm
Please ring the doorbell & wait for assistance.
TRACK YOUR ORDER
All Myra Swim purchases will come with a tracking number supplied to you in your order dispatch confirmation email.
Please find your location below.
Copy & paste the tracking into the red 'track your order' links provided.
If you require further assistance, please contact the mailing service directly with your tracking number or our customer service team - info@myraswim.com.
AUSTRALIA
TRACK YOUR ORDER
CALL - 13 76 78
NEW ZEALAND
TRACK YOUR ORDER
CALL - +64 800 800 020
ALL OTHER COUNTRIES
TRACK YOUR ORDER
SALE PERIODS DISPATCH TIMES
• Please allow between 5-10 business days for your order to be processed due to high order volumes.
• Due to high volumes of orders/emails during sale periods- if wrong items are ordered during sale periods, we can not take responsibility for changing the order before pick up of shipment.
• If your order is shipped before your customer service email is checked, it is the customer's responsibility to return the incorrect items purchased.
• Once a sale order is placed, we can not add or remove items to or from the current order. A new order will have to be placed for additional items & items not wanted will have to be returned.
PLEASE CHECK YOUR CART ITEMS CAREFULLY BEFORE PROCEEDING TO THE CHECKOUT PAGE
Additional information on FAQ pages or contact info@myraswim.com