Shipping

Delivery time is an approximate for order placed before 9am Monday - Friday.
We are Australian based, all times noted below are Australian Eastern Standard Time (AEST).


ALL OUR ORDERS COME WITH COMPLETE DOOR TO DOOR TRACKING & REQUIRE A SIGNATURE UPON DELIVERY, NO EXCEPTIONS. If you request for the signature to be removed from your shipment, Myra Swim or the couriers are not liable for the shipment being lost or stolen.

WE DO NOT SHIP TO PO BOXES IN NEW ZEALAND

• Please allow 48 business hours for processing orders and to receive tracking number/Confirmation of order shipment. (During non-sale period)
• We are not liable for wrong information given to us when shipping information is asked in check out point. If you do not provide the right shipping address we are not required to refund. Please make sure all your shipping information is correct before finalising order.  
• If you choose to remove a signature from your shipment us Myraswim PTY LTD can not take responsibility for any stolen, lost or damaged shipments once deemed delivered by the carrier.

WAREHOUSE PICKUP
Gold Coast based customers can now shop online & collect their orders from our HQ in Currumbin. To use this method of collection please follow the following steps.
• Select 'Warehouse Pickup' as shipping option at the checkout. If you do not select this your order will automatically be processed via Australia Post for shipping we can not reverse this.
• Please wait for your 'order processing complete' email & text before coming to collect your order as during busy periods we might not have processed your order by the time you come to collect. 

Bring the following to collect your online order
Bring a digital or printed copy of your order confirmation. 
Photo ID - we will refuse any collection without a form of photo ID that matches the details on the order.

Pickup location 
2-6 Hawker street, Currumbin 4223 QLD
Warehouse #21

Pickup times
Monday to Friday 8am-4pm
Please ring the door bell & wait for assistance.

 

TRACK YOUR ORDER

All Myra Swim purchases will come with a tracking number supplied to you in your order dispatch confirmation email.
Please find your location below. 
Copy & paste the tracking into the red 'track your order' links provided. 
If you require further assistance please contact the mailing service directly with your tracking number or our customer service team - info@myraswim.com

AUSTRALIA
TRACK YOUR ORDER
CALL - 13 76 78

NEW ZEALAND
TRACK YOUR ORDER
CALL - +64 800 800 020 

ALL OTHER COUNTRIES
TRACK YOUR ORDER
 

SALE PERIODS DISPATCH TIMES

• Please allow between 5-10 business days for your order to be processed due to high order volumes.
• Due to high volumes of orders/emails during sale periods- if wrong items are ordered during sale periods we can not take responsibility for changing the order before pick up of shipment.
• If your order is shipped before your customer service email is checked it is the customers responsibility to return the incorrect items purchased.
• Once a sale order is placed we can not add or remove items to or from the current placed order. A new order will have to be placed for additional items & items not wanted will have to be returned.


PLEASE CHECK YOUR CART ITEMS CAREFULLY BEFORE PROCEEDING TO THE CHECK OUT PAGE

Additional information on FAQ pages or contact info@myraswim.com