FAQ

THE BASIC MYRA FIT BREAK DOWN

• Myra Swim sizes run in five standard sizes; Extra Small, Small, Medium, Large & Extra Large.
• All Myra Swim garments follow AUS standard sizing unless stated otherwise.
• Seamless finishes allow each size to stretch up to 1 size larger when worn.
• When selecting minimal cut and coverage styles, we typically suggest sizing up for larger busts and longer torsos. Please reference each product description for guidance.

 

 

MYRA MINI SIZING

• When selecting Myra Mini sizes, choose the size closest to your child's age.
• If your child is between sizes, we recommend sizing up to accommodate growth.
• For children 11+ years old, we recommend a women's XS.

PRODUCT CARE

Caring for your swimwear is important. Make sure you follow these steps to keep your swimwear clean and fresh for use.

• Rinse thoroughly after use.
• Hand wash in cold, soapy water and rinse again.
• Do not use warm or hot water.
• Do not machine wash, dry clean, iron or tumble dry.
• Lay flat to dry in shade.
• Do not leave garments in direct sunlight.
• Avoid contact with sunscreen, oils, chlorine and harsh chemicals, as these may damage the material and cause colour fading.
• Avoid contact with hot water, spa and sauna-like conditions.
• Avoid contact with rough surfaces such as rocks, pool edges and stone or pebble finishes as they may cause pilling. Myra Swim does not take responsibility for fabric damage caused by rough surfaces.
• Store garments in a cool, dry area with sufficient airflow to prevent moisture build up.

Wear with confidence. We made these pieces with love for you to enjoy!

SHIPPING

  

TRACK YOUR ORDER

All Myra Swim purchases will come with a tracking number supplied to you in your order dispatch confirmation email.

Please find your location below.
Copy & paste the tracking into the 'track your order' links provided.

If you require further assistance, please contact the shipping service directly with your tracking number or our customer service team - info@myraswim.com.

AUSTRALIA
TRACK YOUR ORDER
CALL - 13 76 78

NEW ZEALAND
TRACK YOUR ORDER
CALL - +64 800 800 020

ALL OTHER COUNTRIES
TRACK YOUR ORDER

CUSTOMS IMPORT DUTY & TAXES

MYRA SWIM WILL NOT COVER OR REFUND ANY IMPORT DUTIES OR TAXES CHARGED BY CUSTOMS.

PLEASE BE AWARE THAT MYRA SWIM IS NOT LIABLE FOR CUSTOMS CLEARANCE FEES IN YOUR COUNTRY, NOR ARE WE RESPONSIBLE FOR HOLDING TIMES OF PACKAGES BY CUSTOMS.

OUR PRICES DO NOT INCLUDE RELEVANT OVERSEAS DUTIES AND OTHER CUSTOMS CHARGES YOU MAY INCUR WHEN PURCHASING AND IMPORTING TO YOUR COUNTRY.

THESE COSTS ARE DETERMINED BY YOUR LOCAL CUSTOMS OFFICE AND ARE OUTSIDE OF OUR CONTROL. PLEASE FAMILIARISE YOURSELF WITH YOUR COUNTRY'S CUSTOMS CHARGES AND LEVIES BEFORE PLACING AN ORDER.

MYRASWIM IS NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES. PLEASE KEEP AN EYE ON YOUR SHIPMENT WHEN TRACKING NUMBER IS PROVIDED TO AVOID DELAYS.

• If you choose to reject/refuse delivery due to customs fees, there will be a $40.00 return fee deducted from your refund to cover return shipping due to your refusal.(New Zealand only)
• All items are to be signed for by DHL. If you are not home to receive your package, have no one else to sign for the item and have not organised an alternative way to collect your package, and your item is returned to us, this $40.00 fee will occur.
• If you choose to remove a signature from your shipment, Myraswim PTY LTD can not take responsibility for any stolen, lost or damaged shipments once deemed delivered by the carrier.
• We will not pay for your return shipping. This is the customer's responsibility.
  

AUSTRALIA AND NEW ZEALAND RETURNS

1. Start your return via our online returns portal using your order number and post code.
2. Once submitted, your return label will be sent to you via email. Please attach it securely to your parcel.
3. Drop your return off at the carrier location indicated on your label.
4. Once received, your refund or store credit will be processed within 1–2 business days (3–4 business days during sale periods).
   

OUR RETURN POLICY

• Orders must be returned within 14 days of receiving your order.
• Refunds are only offered on full-priced Myra Swim items.
• Items marked ‘SALE’ or purchased during a sale period are final sale and cannot be returned (excludes $20 sign-up code).
• Skin products, sunscreens, footwear and towels are final sale and cannot be returned.
• Items must be returned in original condition with hygiene stickers/tags attached. Soiled or tampered items will not be accepted and will be returned to the customer at their expense ($30 fee applies).
• Add Checkout+ at checkout to receive fully covered return shipping. Without Checkout+, return shipping is at the customer’s expense.
• Exchange orders are shipped within 1–3 business days once your return is in transit. All exchange orders are shipped via Express Post (duties and taxes not included).
• Refunds are issued to the original payment method used at purchase. If you paid with a gift card, any refund will first be credited back to the gift card, and any remaining amount will be refunded to your other payment method.
• Returned items remain the responsibility of the customer until they are received and processed by our warehouse. Myraswim is not liable for any returns that are lost, delayed or damaged in transit.
  

SALE PERIODS

All sale period items are FINAL SALE and cannot be returned.

PLEASE READ THE INFORMATION BELOW BEFORE CONTACTING OUR CUSTOMER SERVICE TEAM.

• Allow between 5-10 business days for your order to be processed due to high order volumes.
• If wrong items are ordered during sale periods, we can not take responsibility for changing the order before pick up of shipment. This is due to high volumes of orders/emails during sale periods.
• Once a sale order is placed, we can not add or remove items to or from the current placed order. A new order will have to be placed for additional items.
• Sale discounts can not be redeemed outside the advertised sale dates & times. If orders are placed before or after the sale times, we can not reimburse you for the sale difference.

PLEASE CHECK YOUR CART ITEMS CAREFULLY BEFORE PROCEEDING TO THE CHECKOUT PAGE

DAMAGED OR FAULTY ITEMS

In the event your item may be faulty, please contact our Customer Service Team via email info@myraswim.com. Supply your name, order number and an image of the fault so we can assist you further.

Please note that general wear and tear is not considered a product fault. Myra Swim will not take responsibility for this.