FAQ

 HERE AT MYRA SWIM, WE AIM TO PROVIDE YOU WITH ALL THE INFORMATION YOU NEED ABOUT SELECTING, ORDERING & RECEIVING THE RIGHT PRODUCT FOR YOU.

Myra Swim swimwear is made to fit and feel like a second skin. For ultimate comfort and durability all year round. Myra Swim fabrics are high quality Nylon spandex and, with a seamless finish, are made to stretch and mould to any body type. You will find our sizes are super stretchy to fit all curves without giving you that dug into skin look. 

PRODUCT CARE

Caring for your swimwear is important. Make sure you follow the simple steps to keeping your swimwear clean and fresh for summer use.

Please use the Myra Size Guides as an estimate as to what size to purchase, as styles, sizes and cuts vary between each individual item and may not be consistent with the size guide measurements.

• If you are unsure & require further assistance regarding your sizes and measurements, our customer service team is more than happy to help you. Please contact them via our contact page

• All Myra Swim garments are labeled with AUS sizing labels unless stated otherwise.

THE BASIC MYRA FIT BREAK DOWN

• Our sizes run in five standard sizes. Extra Small, Small, Medium, Large & Extra Large.

• All pieces are standard sizing unless advised in the item description.

We suggest reading all garment item descriptions online to avoid ordering the wrong size.

• Seamless finishes give a super stretchy feel and can stretch out to 1 size bigger (returning back to normal size when taken off)

• Due to our minimal cut & coverage style, we suggest larger busts going up one size to your normal t-shirt size unless you are comfortable with minimal coverage.

MYRA MINI SIZING

• When selecting kids' sizes, choose the size closest to your child's age.
• If your child is in-between sizes and you are unsure what size to buy, we recommend sizing up to accommodate your growing child.
• If your child has a longer torso, we suggest going up 1 size in our one pieces.
• If your child is 11+, we recommend a women's XS

SHIPPING 

CUSTOMS IMPORT DUTY & TAXES

MYRA SWIM WILL NOT REFUND OR COVER ANY IMPORT OR DUTIES AND TAXES CHARGED BY CUSTOMS.

PLEASE BE AWARE THAT MYRA SWIM IS NOT LIABLE FOR CUSTOMS CLEARANCE FEES IN YOUR COUNTRY, NOR ARE WE RESPONSIBLE FOR HOLDING TIMES OF PACKAGES BY CUSTOMS.

OUR PRICES ON OUR ONLINE STORE DO NOT INCLUDE RELEVANT OVERSEAS DUTIES AND OTHER CUSTOMS CHARGES YOU MAY INCUR WHEN PURCHASING AND IMPORTING TO YOUR COUNTRY.

THESE COSTS ARE DETERMINED BY YOUR LOCAL CUSTOMS OFFICE AND ARE OUTSIDE OF OUR CONTROL. PLEASE FAMILIARISE YOURSELF WITH YOUR COUNTRY'S CUSTOMS CHARGES AND LEVIES BEFORE PLACING AN ORDER.

MYRASWIM IS NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES. PLEASE KEEP AN EYE ON YOUR SHIPMENT WHEN TRACKING NUMBER IS PROVIDED TO AVOID DELAYS.

• If you choose to reject/refuse delivery due to customs fees, there will be a $40.00 return fee deducted from your refund to cover return shipping due to your refusal.(New Zealand only)

• All items are to be signed for by DHL. If you are not home to receive your package, have no one else to sign for the item and have not organised an alternative way to collect your package, and your item is returned to us, this $40.00 fee will occur.

• If you choose to remove a signature from your shipment, Myraswim PTY LTD can not take responsibility for any stolen, lost or damaged shipments once deemed delivered by the carrier.
 
• We will not pay for your return shipping. This is the customer's responsibility.

TRACK YOUR ORDER

All Myra Swim purchases will come with a tracking number supplied to you in your order dispatch confirmation email.

Please find your location below. 
Copy & paste the tracking into the 'track your order' links provided. 

If you require further assistance, please contact the mailing service directly with your tracking number or our customer service team - info@myraswim.com. 

AUSTRALIA
TRACK YOUR ORDER
CALL - 13 76 78

NEW ZEALAND
TRACK YOUR ORDER
CALL - +64 800 800 020 

ALL OTHER COUNTRIES
TRACK YOUR ORDER

OUR RETURN POLICY 

• All orders must be returned within 14 days from the date received. Items returned outside of this period will not be accepted, and will be returned at the cost of the customer. 
• We offer refunds on full priced Myraswim items ONLY. 
• Items marked 'SALE' or purchased during a sale period with any discount are FINAL SALE and cannot be returned.
• Skin products, sunscreens, hats, accessories and towels are final sale and cannot be returned.
• All swimwear and clothing must be tried on wearing undergarments.
• Myraswim garment bags must be returned with purchase.
• All items MUST be returned in their original condition with tags and hygiene strips attached. If hygiene strips have been tampered with or removed, the return will be voided.
• We do not accept items that have been worn, washed, stained, damaged, or altered. Returns of soiled or tampered with items will be voided and are ineligible for a refund, store credit or exchange.  Customers can choose to have soiled items returned to them at their own expense or opt for free in-house disposal. PENALTY FOR SOILED RETURNED ITEMS - $20.00.
• All returns via our portal incur a flat fee of $10.00 per order. This fee will be deducted from the total refund or store credit amount.
• All exchanges via our portal incur a flat fee of $10.00 per order. This fee will be a required payment via our returns portal.
• Exchange orders will be processed and dispatched within 1-3 business days from when your return is shipped and is in transit. 
• All refunds will be processed via the method of payment used only. If a gift card was used, the refund will firstly go back onto the gift card. Any remaining balance will be returned to the alternative payment method.

RETURNS

TO INITIATE A RETURN, PLEASE CLICK HERE.

STEPS OF RETURNING YOUR PURCHASE 

Myra Swim provides our customers with a return’s portal for cost-effective and timely returns. Please seek our returns policy below to understand your eligibility for a refund or credit upon the return of your goods.

You will need your order number and postcode to submit your return. Once you submit your return, you will receive a postage label directly to your email. Attach the label securely to your postage bag.

AUSTRALIAN Customers will need to return your package to an Australia Post Office of your choice with all items and labels secured. Find your nearest Australia Post Office here.

NEW ZEALAND Customers will need to return your package to a DHL Express of your choice with all items and labels secured. Find your nearest DHL Express, or arrange a collection here.

Our team will process your credit/refund within 1-2 business days once returned, ensuring adherence to our Return Policy listed below. Please allow up to 3-4 business days for your return to be processed during sale periods.

PLEASE NOTE -

We do not take responsibility for lost returns. All return fees are the responsibility of the customer and will not be covered or reimbursed.

SALE PERIODS 

All sale period items are FINAL SALE and cannot be returned.

PLEASE READ THE INFORMATION BELOW BEFORE CONTACTING OUR CUSTOMER SERVICE TEAM.

• Allow between 5-10 business days for your order to be processed due to high order volumes.

• If wrong items are ordered during sale periods, we can not take responsibility for changing the order before pick up of shipment. This is due to high volumes of orders/emails during sale periods.

• Once a sale order is placed, we can not add or remove items to or from the current placed order. A new order will have to be placed for additional items.

• Sale discounts can not be redeemed outside the advertised sale dates & times.
If orders are placed before or after the sale times, we can not reimburse you for the sale difference.

PLEASE CHECK YOUR CART ITEMS CAREFULLY BEFORE PROCEEDING TO THE CHECKOUT PAGE

DAMAGED OR FAULTY ITEMS 

In the event your pieces may be faulty, please contact our customer service team at info@myraswim.com. Please supply your order number and an image of the fault so we can assist you further. Please note that wear and tear to a garment is not considered a product fault. We do not take responsibility for this.