RETURNS

MYRASWIM PTY LTD RESERVES THE RIGHT TO REJECT THE RETURN OF GOODS WHICH ARE NOT RETURNED IN ACCORDANCE WITH OUR DELIVERY & RETURNS POLICY.

 

TO INITIATE A RETURN, PLEASE CLICK HERE.

 

STEPS OF RETURNING YOUR PURCHASE 

Myra Swim provides our customers with a return’s portal for cost-effective and timely returns. Please seek our returns policy below to understand your eligibility for a refund or credit upon the return of your goods.

You will need your order number and postcode to submit your return. Once you submit your return, you will receive a postage label directly to your email. Attach the label securely to your postage bag.

AUSTRALIAN Customers will need to return your package to an Australia Post Office of your choice with all items and labels secured. Find your nearest Australia Post Office here.

NEW ZEALAND Customers will need to return your package to a DHL Express of your choice with all items and labels secured. Find your nearest DHL Express, or arrange a collection here.

Our team will process your credit/refund within 1-2 business days once returned, ensuring adherence to our Return Policy listed below. Please allow up to 3-4 business days for your return to be processed during sale periods.

PLEASE NOTE -

We do not take responsibility for lost returns. All return fees are the responsibility of the customer and will not be covered or reimbursed.

 

What's included in our returns portal? 

Instant Pre-paid Postage Label: Receive your pre-paid postage label instantly direct to your email.
Effortless Exchange: Seamlessly exchange for an alternate size, colour, or style.
Affordable Shipping: Enjoy lower and flat-rate shipping fees.
Paperless Returns: Go green with our paperless return process. All labels can be scanned electronically at the post office.
Hassle-free Returns: No need for a return form.
Trackable Returns: Stay informed about your return's journey with our tracking service, providing peace of mind throughout its transit.
Status Updates: Stay informed with notifications and updates regarding the status of your return/ exchange via email.

 

OUR RETURN POLICY 

  • All orders must be returned within 14 days from the date received. Items returned outside of this period will not be accepted, and will be returned at the cost of the customer. 
  • We offer refunds on full priced Myraswim items ONLY. 
  • Items marked 'SALE' or purchased during a sale period with any discount are FINAL SALE and cannot be returned or exchanged.
  • Skin products, sunscreens, hats, accessories and towels are final sale and cannot be returned.
  • All swimwear and clothing must be tried on wearing undergarments.
  • Myraswim garment bags must be returned with purchase.
  • All items MUST be returned in their original condition with tags and hygiene strips attached. If hygiene strips or tags have been tampered with or removed, the return will be voided.
  • We do not accept items that have been worn, washed, stained, damaged, or altered. Returns of soiled or tampered with items will be voided and are ineligible for a refund, store credit or exchange. Customers can choose to have soiled items returned to them at their own expense or opt for free in-house disposal. PENALTY TO HAVE SOILED ITEMS RETURNED - $30.00. | All returns will be shipped via standard postage (Duties and taxes will not be covered)
  • All returns via our portal incur a flat fee of $10.00 per order. This fee will be deducted from the total refund or store credit amount.
  • All exchanges via our portal incur a flat fee of $10.00 per order. This fee will be a required payment via our returns portal.
  • Exchange orders will be processed and dispatched within 1-3 business days from when your return is shipped and is in transit. All exchange orders are shipped via standard postage. Please contact our customer service team if you require express shipping for your exchange order.
  • All refunds will be processed via the method of payment used only. If a gift card was used, the refund will firstly go back onto the gift card. Any remaining balance will be returned to the alternative payment method.

______________________________________________________________________________________________________________

FAQ 

SALE/ DISCOUNTED ORDERS 

Items marked 'SALE' or purchased during a sale period with any discount are FINAL SALE and cannot be returned or exchanged.

EXCHANGES 

We offer exchanges on full priced items only. All items marked 'SALE' or purchased during a sale period with any discount are FINAL SALE and cannot be exchanged or returned. 

If your pieces didn’t fit as anticipated, you can exchange your full price item for a different size, colour, or even select an alternative style from the "Shop Now" section in our returns portal. Straight exchanges for an alternate size can be done by selecting "Exchange for new size".

All exchange orders will be processed and dispatched within 1-3 business days from when your return is shipped and is in transit. All exchange orders are shipped via standard postage. Please contact our customer service team if you require express shipping for your exchange order.

Myraswim will NOT cover or reimburse duties and taxes, or import fees for exchange orders.

We offer one exchange per order. If you require additional exchanges, we recommend returning your order for a store credit and placing a new purchase.

STORE CREDITS

A store credit will be emailed to you in the form of a gift card. Our gift cards do not hold an expiry date and can be used on any future purchase with Myraswim.

RETURNING ONLINE PURCHASES IN-STORE

Online purchases can be returned/ exchanged in-store at our Currumbin Waters showroom. Please note that the Returns Policy listed above applies for in-store returns. Please visit here to view our showroom details.

DAMAGED OR FAULTY ITEMS 

In the event your pieces may be faulty, please contact our customer service team at info@myraswim.com. Please supply your order number and an image of the fault so we can assist you further. Please note that wear and tear to a garment is not considered a product fault. We do not take responsibility for this.

AFTER PAY RETURNS 

If you choose to return an AfterPay order that is full price, you will receive a full refund via Afterpay. If you return an AfterPay order where you purchased sale items or used a discount code on your order, you will be issued store credit for the full amount of the unwanted item. Please note that your personal agreement with Afterpay will still stand, and you will continue to pay any scheduled repayments.

 

Our dedicated Customer Service Team is here to assist you. If any issues occur with your return, reach out via email at returns@myraswim.com, they will help resolve any problems.

    ×