RETURNS

MYRA SWIM PTY LTD RESERVES THE RIGHT TO REJECT THE RETURN OF GOODS WHICH ARE NOT RETURNED IN ACCORDANCE WITH OUR DELIVERY & RETURNS POLICY

 

Myra Swim wants our customers to be completely satisfied with their purchases. However, we understand that online shopping can be tricky, so we're here to help you get your order correct.

It is important to us that you are completely satisfied with your purchase, which is why we offer a refund for full priced items* returned to us within 10 business days from the date of delivery and in accordance with our terms and conditions of returns.  

If your item isn't full priced (i.e. you used a discount code or purchased a sale garment), we offer a store credit if the item/s are returned to us within 10 business days from the date of delivery and in accordance with our terms and conditions of returns.  

All details and terms of our returns policy are highlighted on this page; however, if you have any enquires, email our customer service team: returns@myraswim.com.

 

STEPS OF RETURNING YOUR PURCHASES 

Myra Swim provides our customers with a return’s portal for cost-effective and timely returns. Please note that a label fee of $10.00 will be deducted from your store credit/refund once your item is returned to Myra Swim HQ. Any return shipping fees are absorbed by the customer and will not be refunded/ store credited.

 

TO INITIATE A RETURN, PLEASE CLICK HERE.
Once you submit your return, you will receive a postage label directly to your email. Print and place the label on your parcel.

 

For all NEW ZEALAND returns, you will need to return your package to a DHL Express of your choice with all items and labels secured. Find your nearest DHL Express, or arrange a collection here.

For all AUSTRALIA returns, you will need to return your package to an Australia Post Office of your choice with all items and labels secured. Find your nearest Australia Post Office here.

We suggest you get a return tracking number for your return, as we do not take responsibility for lost returns.

Once we receive your return at our HQ, our team will process your credit/refund within 1-2 business days, ensuring adherence to our return guidelines. Please ensure that all tags and hygiene stickers are intact, and the garments are in original condition.

Note: Failure to return garment bags will incur a $10 deduction per bag from your refund/store credit.

Our dedicated Customer Service Team is here to assist you. If any issues occur with your return, reach out via email at returns@myraswim.com they will help resolve any problems!

 

TERMS AND CONDITIONS OF RETURNS

 SALE / DISCOUNTED ORDERS

Items marked 'sale' or discounted with a promotional code are not eligible for a refund. Only Store Credit.

Items purchased during sale periods with an automatic discount are not eligible for a refund. Only Store Credit.

If items bought with a discount code are returned, you will be issued a store credit of the amount paid to repurchase the desired item. We do not allow a further discount code to repurchase.

 

FINAL SALE ITEMS

All skin products, hats, accessories & towels are final sale. 

 

FULL PRICE ORDERS

Full priced items are eligible for refunds. We do not reimburse for return shipping. All refunds are given off the full price value of the item minus the initial shipping cost of the order.

Unworn items must be returned in original packaging- with the hygiene liner still attached, Myra Swim tags, and garment bag. We can legally refuse to refund your items if the hygiene stickers & tags have been removed or tampered with.

All Myra Swim garments must be tried on over underwear due to hygiene reasons. Once you are happy, off with the tags & straight to the pool!

Returns & store credits are processed within two business days after the item is received and checked. A confirmation email will be sent when your item is refunded or exchanged and returned.

  

EXCHANGES

Exchanges for a different size or style can be made via our returns portal.

 

FAULTS

If you come across a fault in your item that you deem to be a manufacturing fault & not a customer care fault. Please contact our customer service team at info@myraswim.com with your order number and images of the fault so we can assess the issue & establish a mutual happy outcome.  

 

STORE CREDITS

A store credit will be emailed to you in the form of a gift card, which you can use to repurchase your desired piece! Store Credits have no expiry date.

Please be aware that you will receive the store credit for the amount you paid for your piece, minus shipping fees. If you have any issues, please email info@myraswim.com.

 

AFTERPAY RETURNS  

If you choose to return an AfterPay order that is full price, you will receive a full refund via Afterpay. If you return an AfterPay order where you purchased sale items or used a discount code on your order, you will be issued store credit for the full amount of the unwanted item. Please note that your personal agreement with Afterpay will still stand, and you will continue to pay any scheduled repayments.

 

RETURN FEES & PENALTIES

• We ‘Myra Swim’ reserve the right to refuse returns & not honour refunds on items that have been worn, stained/soiled, laundered or altered in any way. This includes such marks as bodily fluids, deodorant stains & removed/tampered with liners. 

• In the occurrence of garments returned within these conditions, we will void your refund/store credit. Returning the garment to the customer will incur a return shipping cost to be paid by the customer.

• This policy is set in place due to swimwear being classified as ‘underwear’ & due to hygiene reasons once garments are not resalable, they have to be destroyed, which is a loss to our company, unhygienic & harmful for the environment.

• If garment bags are not returned, a $10 fee is deducted from your store credit/refund. If you order two or more items and it comes in 1 bag, and you return one, you may keep the garment bag. Please note this on your returns form.

• Swing tags must not be removed. Any tampering or removal of the swing tag will void your refund/store credit. 

PENALTY FOR SOILED RETURNED ITEM
AUD $10 return shipping label fee 

* Full priced items are classed as swimwear and clothing items from our website that have not been discounted in any way (including first purchase discount). Item must be returned in original condition with all tags and hygiene labels in tact. All skin, accessories and hats are final sale and are not able to be returned unless deemed faulty by Myra Swim. 

All details and terms of our returns policy are highlighted on this page; however, if you have any enquires, email our customer service team: returns@myraswim.com.

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